Logitech bestätigt "3%-Problem" und arbeitet daran

[Just-A-Nick]

Hallo,

weil es zum Thema "Datenübertragung bricht bei 3% ab" sehr viele Postings in diesem Forum gibt (und vielleicht auch zu unser aller Beruhigung/Hoffnung, damit niemand seine Weihnachts-Harmony allzu voreilig an den Händler zurückschickt ):

Logitech hat bestätigt, dass ein Problem auf den Logitech-Servern vorliegt und dass an diesem Problem bereits gearbeitet wird.

Im Logitech-Forum ist u.a. vom Logitech-Mitarbeiter Dane zu lesen:

01-01-2010 11:10 AM - We are working to resolve technical issues that may impact the updating your Harmony remote once it reaches 3%. If you are experiencing problems, please try again later.

Regards,
DaneHarmony

01-01-2010 11:42 AM - At the moment we know that the remotes will not update past 3%. This is the step where the update file for the remote is created & sent to your remote. We are looking into the root cause so we can correct this, and get everyone updating again.

We will post back in here once all is working again. We apologize for any delay this may cause.

Regards,
DaneHarmony

01-01-2010 11:44 AM - At the moment, aside from continually trying to update the only option is to try again in an hour or so. You can always check back here, as we will post once the issue is resolved.

Regards,
DaneHarmony

01-01-2010 12:29 AM - The issue isn't on your side, so there is no logfile or error file you can check to resolve this. This seems to be a server side issue on our end which is causing this. It could be the amount of people updating their remote configurations today on their day off, or some other issue which we are still looking into to.

We are working on resolving it, and will keep you all in the loop. I can say that in the last 3 hours that I've had a 25-50% success rate in updating my Harmony 900, so you can keep trying to see if it will go past 3% or put it down and check back again later.

Again, we are sorry for this extended downtime.

Regards,
DaneHarmony

Alle diesbezüglichen Postings von Dane findest Du hier.

Sobald das Problem behoben ist, will Logitech einen entsprechenden Eintrag im oben genannten Logitech-Forum posten.

Übrigens: Die Uhrzeiten der obigen Postings sind wohl PST, also 9 Std dazuzählen

Grüße,
J-A-N

[pilba]

Halo zusammen,

seit 1:47 Unserer Zeit ist es wohl vorbei. Ich konnte jetzt schon 2 mal Updaten, jedoch deutlich langsamer als sonst.

Hello everyone,

As of 7:30pm EST the issue causing the updates to stall at 3% has been resolved. Please exit your Harmony software (by right-clicking on the system tray and choosing exit) and relaunch. You should no longer experience this problem.

We apologize for the inconvenience this extended downtime caused.

Regards,
DaneHarmony

Gruß, Basti